We are committed to safeguarding the privacy of users of our services.
This policy applies when we act as data controllers of the personal data of the users of our services; that is, when we determine the purposes and means of the processing of such personal data.
Your use of our service signifies your consent to the transmission of the personal data specified in this policy.
How we use your personal data
We may process data about your use of our service ("Usage Data"). Usage data may include your IP address, your geographic location (limited to country and state), browser type and version, operating system, referral source, length of visit, pages viewed and website navigation paths, as well as information about the timing, frequency and pattern of use of the service. The source of the usage data is our analytics tracking system. This usage data may be processed for the purpose of analyzing the use of our service. The legal basis for this processing is your consent in the form of use of our service, as stated in section 1, and our legitimate interests, namely the monitoring and improvement of our service.
We may process information contained in any inquiry you submit to us in relation to goods and/or services ("inquiry data"). The inquiry data may be processed for the purpose of offering, marketing and selling the relevant goods and/or services to you.
We may process information relating to our customer relationships, including customer contact information ("customer relationship data"). Customer Relationship Data may include your name, your contact details and information contained in communications between us and you. The source of Customer Relationship Data is you. Customer relationship data may be processed to manage our customer relationships, communicate with customers, maintain records of those communications and promote our products and services to customers. We need this type of data for the proper management of our customer relationships.
We may process the information you provide to us for the purpose of subscribing to our email notifications and/or newsletters ("notification data"). Notification data may be processed for the purpose of sending you relevant notifications and/or newsletters.
We may process information contained in or related to any communication you send to us ("correspondence data"). Correspondence data may include the content of the communication and metadata associated with the communication. Our service may generate metadata associated with communications made through the service's contact forms. Correspondence data may be processed for the purpose of communicating with you and maintaining a record. We need this type of data for the proper administration of our service and communications with users.
We may process information about your client application (web browser or mobile application) and your environment (operating system and hardware) used to access our service ("client data"). Customer data may include your IP address, browser type and version, browser capabilities, operating system type and version, hardware configuration, imei/esn code, device manufacturer, serial number and model name. We need this type of data for the proper administration of our service.
We may process information that you send in text messages through our service ("message data"). Message data may be processed for the purpose of enabling such transfer and administering our service. We need this type of data for the proper administration of our service, monitoring and improvement of our service.
We may process information about your communication with other users of our service ("communication data"). Communication data may include customer and usage data of both parties, the time and date of the communication and its duration. We need this type of data for the proper administration, monitoring and improvement of our service.
We may process information about your ban ("ban data") in case you have been banned for inappropriate behavior. The ban data may include different elements of usage data and customer data necessary to block the user from using our service for a certain period, but also an image of the video frame obtained from the user's video source. This image can be collected together with a complaint from another user (interlocutor) or when our system detects inappropriate behavior based on behavioral factors (frequency with which interlocutors break the connection, average duration of chat sessions, patterns of questionable messages, etc.). We need this type of data for the proper administration of our service.
We may process complaint information ("complaint data") if another user of our service complains about you. The complaint data may include an image of the video frame obtained from your video source. We need this type of data for the proper administration of our service.
We may process information relating to transactions, including purchases of goods and services, that you make with us and/or through our service ("transaction data"). Transaction data may include your contact details, your card details and transaction details. Transaction data may be processed for the purpose of supplying the goods and services purchased and keeping a proper record of such transactions. We need this type of data for the proper administration of our service.
Like many website operators, we may process information that your browser sends whenever you visit our site ("log data"). Log data may include your IP address, browser type and version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, and other statistics. The log data collected does not include personally identifiable information. We need this type of data for the proper administration of our service, statistical analysis and understanding user behavior.
We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defense of legal claims, whether in a judicial proceeding or in an administrative or extrajudicial proceeding. We need this type of data for the protection and assertion of our legal rights, your legal rights and the legal rights of others.
We may process any of your personal data identified in this policy when necessary to obtain or maintain insurance coverage, manage risks or obtain professional advice. We need this type of data for the proper protection of our business against risks.
In addition to the specific purposes for which we may process your personal data set out in this section 2, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or to protect your vital interests or the vital interests of another natural person.
Please do not provide us with the personal data of any other person unless we ask you to do so.
Communication of your personal data to third parties
We may disclose your personal data to our insurers and/or professional advisors to the extent reasonably necessary for obtaining or maintaining insurance coverage, managing risks, obtaining professional advice or establishing, exercising or defending legal claims, whether in legal proceedings or in administrative or extrajudicial proceedings.
Financial transactions related to our service may be handled by our payment service providers, Segpay, Stripe, PayPal, Apple, Google, Interkassa, SecurionPay, SMSBILL, VK. We will share transaction data with our payment service providers only to the extent necessary to process your payments, refund such payments and handle complaints and inquiries related to such payments and refunds.
In addition to the specific disclosures of personal data set out in this section 3, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defense of legal claims, whether in legal proceedings or in an administrative or extrajudicial proceeding.
Our service may require a direct connection between your computer and the other user's computer. This requires that your IP address be available to the other user's computer, even if it is not displayed to the other user through the service interface. This is a necessary part of the operation of any peer-to-peer system.
International transfers of your personal data
Our hosting facilities are located in Germany and the United States.
Users of our service are located in several countries, including the European Economic Area. We have developed data practices designed to ensure that information is appropriately protected, but we ask that you be aware of the privacy and data protection laws of the jurisdiction in which you reside. As stated in this policy, you acknowledge that the ultimate responsibility for the information you choose to share is yours.
You acknowledge that the personal data you submit for publication through our service may be available, via the Internet, throughout the world. We cannot prevent the use (or misuse) of such personal data by others.
Retention and deletion of personal data
Personal data that we process for any purpose or purposes will not be retained for longer than is necessary for that purpose or those purposes.
We will retain your profile data for as long as your account is active, and we have not been notified otherwise, or for as long as we deem necessary for the purposes described in this policy.
We will not retain your complete message data (message log). We do not store any outgoing or incoming messages, and this data cannot be retrieved or restored. We will retain specific messages in the ban data for bans related to inappropriate behavior in text and/or video chat.
We will keep your ban data as long as it is necessary to maintain the ban technically for a certain period of time. We will not keep the user's image after the expiration of the ban, but we will keep a record of this specific ban.
We will not retain your communication data. We do not store any information regarding who and when you communicated, and such information cannot be retrieved or restored.
Without prejudice to the other provisions of this Section 5, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or to protect your vital interests or the vital interests of another natural person.
How we protect your personal data
We employ appropriate technical and physical measures to protect the personal data of our users against loss, destruction, change, unauthorized access, disclosure or any other unlawful form of processing.
We employ modern means of protection for the personal data of all users in accordance with the current state of the industry. This includes, for example, firewalls, password protection and other access and authentication controls.
We use secure server software (SSL) to encrypt user data before it is sent to us, and our database is hosted in a secure data center.
Only authorized personnel have access to user data.
However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. We cannot ensure or warrant the security of any information you transmit to us or store on our service, and you do so at your own risk. We also cannot guarantee that such information will not be accessed, disclosed, altered or destroyed by breach of any of our physical, technical or managerial safeguards. If you believe that your personal data has been compromised, please contact us as indicated below.
California Privacy Rights
If you are a California resident, California law may give you additional rights regarding our use of your personal information. To learn more about your privacy rights in California, please visit Privacy Notice for California Residents.
California's "Shine the Light" law (Civil Code Section 1798.83) permits our users who are California residents to request certain information about our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to [email protected]
In addition, if you are a California resident and wish to opt out of the disclosure of your personal data to third parties for direct marketing purposes, please send an email to [email protected] If you opt out of having your personal data shared, you may continue to receive selected offers directly from us in accordance with California law.
Nevada Privacy Rights
Nevada residents who wish to exercise their opt-out rights from sale under Chapter 603A of the Nevada Revised Statutes may send a request to this designated address: [email protected] However, please know that we do not currently sell data that would trigger the opt-out requirements of that statute.
Privacy rights in Canada
We comply with Canadian federal and provincial privacy laws and regulations, including the Personal Information Protection and Electronic Documents Act.
We will only use your personal information for the purposes intended and detailed in this policy, unless we have obtained your consent to use it for other purposes.
Residents of Canada are notified that the personal information they provide to us is stored in our databases outside of Canada and may be subject to disclosure to law enforcement or authorized government agencies in response to a lawful demand under Canadian law.
You may withdraw your consent to the collection, use or disclosure of our personal data, subject to legal and contractual restrictions.
You have the right to complain about our personal data processing practices.
If you need to contact us about your personal data or believe that we have violated your privacy rights, please contact us at [email protected] You can visit www.priv.gc.ca for more information about your privacy rights.
Privacy rights in the EEA and the United Kingdom
If you are resident in the EEA or the UK, in certain circumstances, you have rights under data protection laws in relation to your personal data:
- Request access to your personal data.
- Request the correction of your personal data.
- Request the deletion of your personal data.
- Oppose the processing of your personal data.
- Request the limitation of the processing of your personal data.
- Request the transfer of your personal data.
- Right to withdraw consent.
You also have the right to ask us to stop processing your personal data for marketing purposes.
If you wish to exercise any of the above rights, please contact us at [email protected]
Children's online privacy
Protecting the privacy of young children is especially important. Our service is not intended for children or children under the age of 18. We do not knowingly collect data from children under the age of 18 and do not wish to do so.
By using our service, you represent that you are at least 18 years of age. If you are under 18, please do not use or access our service at any time or in any way. If we learn that personal information has been collected from users under the age of 18, we will disable your profile and take reasonable steps to promptly delete such data from our records.
If you are aware that we have collected data from children under the age of 18, please contact us as indicated below.
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a browser and stored by the browser. The identifier is returned to the server each time the browser requests a page from the server.
Cookies can be "persistent" or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiration date, unless the user deletes it before the expiration date; a session cookie, on the other hand, will expire at the end of the user's session, when the web browser is closed.
Cookies do not typically contain any information that personally identifies a user, but the personal information we store about you may be linked to the information stored in and obtained from cookies.
Cookies we use
Cookies used by our service providers
Most browsers allow you to refuse and delete cookies. The methods for doing so vary from browser to browser and from version to version.
Blocking all cookies will have a negative impact on the usability of many websites.
If you block cookies, you will not be able to use all the features of our website.
We reserve the right to place external links to third party websites and products throughout our service.
We try to always provide links and URLs to respected websites, but we do not accept responsibility for the content, security or actions taken on such websites.
Do Not Track Mechanisms
Your browser may issue a "Do-Not-Track ('DNT')" signal, or similar mechanism to exercise choices about the collection of information about your online activities. Because technology continues to change, we do not guarantee that DNT signals or similar mechanisms will be honored at this time.
We may update this policy from time to time by posting a new version on our website.
You should check this page from time to time to ensure that you are happy with any changes to this policy.
If you have any questions about this policy, please contact us at [email protected]