Refund and return

Since our website offers non-tangible and irrevocable digital products and services, we do not usually offer refunds once the product or service has been purchased, which you acknowledge before purchasing any product or service on the website. Please ensure that you have carefully read the description of the product or service before making a purchase. If you feel that the nature of the product or service is not clear enough for you, please do not purchase it and do not hesitate to contact us before making the purchase.

Reimbursement will only be made in the following circumstances

  • You have made duplicate payments in error.
  • The duplicate payment has occurred for technical reasons on our part (on the website) or on the part of the payment method provider.

If you are entitled to a refund, please send your refund request by email through our contact page.

Please provide the following information with your reimbursement request:

  • Payment date, payment amount and payment method.
  • Order/payment/transaction number or other information that may help us identify your payment.
  • Reason for reimbursement request.

Our standard turnaround time for processing a refund is 30 days from the date we receive your refund request.

In the case of a refund, it may take 3 to 10 business days for your bank to reflect the credit on your statement. We are not responsible for this waiting period and suggest that you contact your bank for more information.

Chargeback Policy

In the event of a chargeback, our processors will thoroughly investigate the transaction. False chargebacks may add you to our processor's blacklist, which will complicate the chances of future memberships. Please contact our billing support if you have any further questions.

We reserve the right to place links to external websites, applications and Internet resources on our website. Such resources are often operated by third-party service providers. Customers of other service providers should submit complaints about unsatisfactory services directly to that service provider. Customers should use the correct refund procedure. Please contact the customer service department of the relevant service provider for details of their refund procedures.

If you wish to contact us on any matter related to this refund policy, you may do so through our contact page.